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Orders & Enquiries : +91-7733022220 info@vivaanjewels.com

FAQ'S

About Vivaan
Who are we? What makes Vivaan different?

Vivaan is a brand by Vardhman jewellers. The brand offers exquisite collection of fine diamond jewellery. Our commitment for excellence makes us different. We promise to make online shopping experience hassle free.

Where is Vivaan located?

Our company is centered at Kota, Rajasthan. We market trendy designer diamond jewellery, acquired from over-all India. All the products are designed and manufactured solely near your vicinity. 

Where is your jewellery produced?

Our Diamond jewelry is produced throughout the Indian subcontinent.

Does Vivaan have a catalogue?

No, we do not have a print catalogue currently.

Do you offer any discounts?

No, we usually do not feature virtually any bargains. The comprehensive MRP of each of our item is leaner as compared with a large number of sites. The merchandise can be obtained directly from your vendor with zero expenses such as rent payments, supply fees, and so forth. We spread that advantage to every one of our prospects by genuine and additionally competitive prices.

Do you offer gift cards or gift certificates?

Yes, we offer gift cards, gift vouchers or gift certificates on every purchase. 

Policies
I am worried about hidden costs?

There are absolutely no hidden charges. We ship at no extra cost. The price mentioned on the webpage, next to product image is the final price. We believe, what you see is what you get and pay. 

How do I return the product to Vivaan within 30days or after?
1. Place your return request to our Customer Delight team by calling on 8107371989 between 10am-8pm.
 
2. As we receive the request, we courier a Vivaan tamper resistant package to your locale. This package will bear our return address and unique serial number pre-printed on it. Also your Name and Address is there on outside.
 
3. Safeguard your jewellery with the genuine packing supplies together with certificate inside the tamper proof arrangement provided by Vivaan. Remember that after the arrangement is closed, this can't be opened unless of course wrecked.
 
4. After the bundle is all set, simply communicate with the consumer delight team and we'll send some sort of courier to pick out the item up from an individual.
 
5. Once the delivered object is acquired by Vivaan, a newly purchased piece could be dealt with.
Delivery
What amount do I need to pay for a Vivaan product sent to my house?

No, you don’t have to pay any extra money to get the item delivered at your doorsteps. Vivaan provides free shipping on all items within India. 

What is the expected delivery time?
All our merchandise are 'Made to Order', hence it takes 25 business days to supply these diamond jewellery securely to you. This includes any time taken to help individually handcraft each product in addition to ship it at your delivery address.
Please note that this business days mentioned will not include Sundays and festive special occasions or season’s holiday
How will the delivery be finished?

We courier country wide the products through esteemed insured couriers like Bluedart. Check out if we deliver to your pincode, below. If you find no courier assistance available in the area, we undertake express regret to your inconvenience created.

How safe is my product?

Your jewellery is fully insured till it reaches you. Tamper-proof durable packing protects your jewellery against any damage. This shielding wrap ensures that the contents remain intact. We ship the merchandise through one of the India’s reputed couriers, Bluedart. We care for you and therefore request you to please do not accept the package if you suspect tampering. 

Will Vivaan deliver around the globe?

Vivaan hasn't yet started global overseas delivery service.

I need to modify my delivery address; can I do it now that I had already placed my order?
You can easily change the shipping address until the order is not dispatched. Please contact our Customer Delight team at +91-77330-22220 for assistance. Our executives will help you with that. 
Returns and Exchanges
What is Vivaan’s return Scheme?

The 30-day Absolutely No Questions asked return protection Policy will give you time to think about as well as to ensure that the purchase is ideal. If you wish to return it for some reason, we will gladly offer you a 100% exchange, within just 1 month from the shipping day. For sure, it's that easy. We are able to simply accept the product with no custom made engraving, in its primary affliction and with the official certifications.

Do you want to withhold some transport fees as I return to get change the merchandise within thirty days?

No. When we proclaimed, we are going to deliver 100% change of your money anyone paid off, we tend to ensured it again. 

Do I need to pay for shipping the product back to you?

You can expect COMPLIMENTARY return shipping charges. You will have free of charge return shipment on every resizing, swaps for any goods during the 30-day return scheme.

How can I return the inventory for exchange to Vivaan?
  • Speak to the consumer delight squad on 8107371989 and ask for your return.
  • The moment we tend to receive a person's request we could courier a Vivaan tamper resistant bundle. This would be provided pre-printed with returning street address in addition to special serial number. It will include an individual's Name and even Address on the outside of return location.
  • Safeguard your jewellery with the genuine packing supplies together with certificate inside the tamper proof arrangement provided by Vivaan. Remember that after the arrangement is closed, this can't be opened unless of course wrecked.
  • After the bundle is all set, simply communicate with the consumer delight team and we'll send some sort of courier to pick out the item up from an individual.
  • In certain venues, it might thus happen that our logistic partners do not really offer reverse shipping. In such a case, we might reveal the nearest location of our logistic accomplice where you can drop the anti-tampering pack of Vivaan jewellery.

You won't be incurred any fee for this return transport. In the event that, there can be any expenditures sustained by you, I highly recommend you to send out us the scanned duplicate of your receipt and we'll always be pleased to compensate all these to your Vivaan balance.
Once the delivered object is acquired by Vivaan, a newly purchased piece could be dealt with.

Precisely what is your Lifetime Exchange and return Scheme?
Exchange Policy: You can expect an impartial Lifetime Exchange Policy for every purchase made from Vivaan, within India. If the item, along with precious diamonds and even gems, is intact, perhaps you may return the item for the current worth of all the materials accompanied by a minor deduction to melting and retrieval costs and swap for a new purchase.
 
Your product's rate and standards will be compared against the today's selling price and specifications outlined on the website to estimate the actual value of gold, diamonds and various other gemstones for your product, excluding labour. We will deduct 10% from the bill amount, susceptible to at least Rs. 1, 000. In case you could be returning several products, this will be undertaken for every product. You will be provided a coupon with this valuation that remains legitimate for 90 days and can be used to purchase anything from Vivaan. Take note that this voucher cannot be encashed.
 
Return Policy:  In addition to Lifetime Exchange Scheme, Vivaan offers Lifetime Returning Policy on every buys made from the company within India. You can return your article if the merchandise, along with diamonds and gems, is undamaged. For the latest valuation of all the components, contact our customer handling team. You can return the product and get the worth after minimal deduction towards melting as well as recovery costs, which means your product's price and specifications will be evaluated against the latest asking price and specs detailed on the webpage. This detailing will help to compute the current price for gold, precious stones and other gemstones for your product, minus total labour. We will deduct 15% of your amount, subject to more than Rs. 1, 500. This is carried out for each item, if the return is carried for an array of goods. For reimbursement, you have to produce all the Zerox of blank Cheque of the account in which you intend to get the return in.
 
When your delivered item will be received by Vivaan, your repayment or fresh item will processed. 
Jewellery
May I order any ring in the size that is not offered on the webpage?

We apologize for currently we really do not accept requests for customizable sizes. 

How do I know my ring size?

We've a free plastic ring sizer that we'd be pleased to send across for you, so that you can get the perfect fit ring the very first time.

What are Conflict Free diamonds? Are the diamonds used in Vivaan jewellery conflict free?

Diamonds sourced from legal sources are called Conflict-free Diamonds. All the certified diamond jewellery at Vivaanjewels.in ensures the use of conflict-free diamonds.

What will my packing be like?

Your jewellery comes secured in specially designed luxurious boxes.

How do I know if my jewellery is authentic or not?

World’s most reputed and trusted diamond grading laboratories, IGI or GIA, has certified all jewellery of Vivaanjewels.in. The jewellery accompanied with the certifications guarantee the authenticity of your jewellery. 

Can I ask for resizing my Ring?

We don’t bill any service charge for ring resizing within 30 days from delivery date. Resizing is not is not possible in some designs, in that case we try to replace the ring of new size (subject to availability). We can resize the ring for a small charge even after 30 days. 

How competitive are your prices than a local downtown jewellery store?

We sell jewellery at lower prices than any local jewellery shop. Since we are selling online, no overhead expenses like mortgage and inventory costs are incurred. We happily pass the savings to our valued customers. 

Making an online purchase
How should I place an order online?


Placing order with us is easy. Please follow the below simple guiding steps for trouble free shopping:

  • Browse through the collection to select your piece of jewellery of your choice. You are give customize the gold color and Diamond/Stones. After making appropriate choice, click on "Add to your Shopping Bag'.
  • If you have finalized the order, click on 'Secure Checkout' to proceed for payment; another else click 'Continue Shopping' for shopping more. You can see your cart any time while shopping.
  • Check out screen will ask you to enter your personal details like Email Address and Name and head for Billing and Shipping page.
  • Enter your shipping details on the page and continue to the Payment Options.
  • In the payment section, select your mode of payment and click to place the order
  • As soon as your order is placed, we will send an order confirmation email to the registered e-mail id. Therefore we request you to give a valid E-mail id.
Can I order by phone?

Yes, we offer this facility that not most stores are providing. Visit the site to browse through our designs and note the product code. Call our helpdesk at +91-77330-22220 to place the order for your selected design by phone.

How can I know that is my order confirm?

You will receive an order confirmation mail to the e-mail provide while placing the order. Therefore we request you to give a valid E-mail id to avoid any hassle.

Payments
What are the payment modes for a Vivaan purchase?
Vivaan offers multiple methods to make payments for your order: Credit Card & Debit Card, Net Banking, cheque and Demand Draft.
 
We don’t share your Credit/Debit card details with anyone; your details are fully secured. Our trusted payment gateways use SSL encryption technology to protect your confidential card information
Are prices on Vivaanjewels.in subject to change?

Prices on Vivaanjewels.in are subject to change without any prior notice. The price listed on the day of purchase is only valid. 

Is my payment using a Credit/Debit card safe?
Yes, your payment through Debit/Credit card is fully safe. Vivaan keeps your personal and Credit/Debit card details confidential and private. Our trusted payment gateways use SSL encryption technology to protect your card information, which ensure secured payment.
We only accept Indian Bank VISA and Master Card.
How will the refund processed?

As soon as we receive the jewellery for return, it is checked for any alteration by our team. Then if the jewellery is in its initial condition the refund is processed. The refunded amount will be directly credited to your bank account. Please provide bank A/C no. and IFSC code to our customer delight team in which you want to receive refund amount.

After Purchase Questions
Do you match prices if an item I purchased goes down in price later?

No. All sales prices are final and Vivaan does not price match. All our pricing is calculated on the basis of current prices of gold and diamond/gemstone. This gives you the best possible value. Our prices too are affected by the volatile prices of these, so, we need to alter the prices from time to time. 

What happens if the ring I bought doesn't fit?

You can avail complimentary ring resizing within 30 days from shipping date. If the resizing is not possible, we will replace the ring free of cost with a new size ring. After these 30 days, the ring can be resized for small charge. This is applicable for orders within India only. 

What if there is a problem with my jewellery?

If there are any manufacturing defect, like issues involving quality of workmanship, we'll repair it free of cost and pay the shipping too. If a piece is damaged due to you, we can repair it too for a very reasonable fee. Shipping has to be borne by the customer itself. Our 30-day No questions asked Exchange Policy enable you to exchange the product to within 30 days in case you are still not satisfied with product. This is applicable for orders within India only. 

Can I get my ring resized at some local jewellery shop?

Of course, you can, but we don't recommend it. Inappropriate procedures can damage the stones studded in the item and sometimes strength of the setting. We also don’t accept returns of such items and also the 30 day exchange and lifetime exchange policyare nullified.

Transit Insurance
Transit Insurance
We arrange insurance of each product we ship. All goods will be fully insured by Vivaan until they reach you, so your purchase is 100% safe. 
 
Customer Delight
Customer Delight

Need help? If you need any further assistance to serve you better, we are happy to hear from you

Do you have any suggestions to help us improve? We are happy to listen and improve. Mail your feedback at info@vivaanjewels.in or call +91-77330-22220 between 10am-8pm in business days.
 
Our registered office address is:
 
Vivaan
(a unit of Vardhman Jewellers)
 
KNR 108/4, KNR108/5
Near Maharani Govt. Girls School
Rampura Bazar Kota 324006
Rajasthan, India