Their full name
Customer Verification Question (set something personal and difficult for anybody else to guess)
Retail Purchase: If a registered member wants to purchase an item from our Website, they can do either of the following:
Add the chosen item directly to their shopping cart.
Customize the item by adding one or another thing to it before adding it to their shopping cart. However, make sure that the item is customizable; such details are specifically stated on our Website.
Select it from the range of items available on our Website and then add it to their shopping cart.
Call our consultants at the number mentioned in “Contact Us” section and place the order. The member will then receive a form of their order via courier/ fax/ e-mail, as per their convenience and preference.
Only registered and authorized users (members) are allowed to make purchases online. It a visiting user wants to purchase any item, he or she will have to get him/herself registered with us after the item has been added to their shopping cart. The authorized members should also provide us with other information that is mandatory and required under law at the time of making a purchase. This includes information like your Personal Account Number, etc.
The orders will be considered ‘complete’ only after the Company has received the payment. The Company may, at random, make calls to the Members (who have placed an order online through the Website) to confirm their orders and ask a verification question. Once the verification question has been answered correctly, only then will the Company disclose the details of the order for confirmation.
In case the bank rejects any payment transaction that has been made by a Member to purchase an item, the Company has full right to cancel the shipment of the order to the concerned Member without any kind of liability.
The Company provides its Members with a variety of payment options on the Website. They are:
Offline Payment: Members can complete their order online and can then opt for offline payment option. If a Member wishes to make offline payment, they will have to contact and confirm their payment modalities with the Company. If a Member places an order via phone, the Demand Draft or Cheque has to be received by the Company within the time period of 7 days.
Online Payment: Members can also make with the help of their credit/debit card and netbanking through our online payment procedure.
Once the money has been transacted to the Company’s account, we will ship the order. In case the item ordered by the Member goes out of stock after the payment has been made, the Company will refund the money to the Member rather than allowing them to select an alternate item.
Advance / Part Payment:
The Company requests the Members to pay 50% of the total value of the payment as an advance while they are placing the order. The rest of the 50% payment can be made by the Member at the time of dispatching the product. Any failure to make the remaining payment will lead to cancellation of the order. If the order has been canceled due to any reason by company or customer the advance payment will be refunded to the Member. In case of cancelations by customer company deduct 10% of amount he/she transferred as advance.
The Company will not be held liable and responsible for any damage or loss (directly or indirectly) in case the payment transaction gets declined. The advance payment made by the Member to our Company while placing the order will be subjected to our Terms and Conditions.
In case the Company has to refund the payment to the Member because of the non-availability of the item or to allow the Member to select an alternate item shall be conducted in either of the enlisted ways:
Cash/ Demand Draft: If the Member has made the payment in cash or in the form of Demand Draft, the refund amount will be returned to the Member in the form of a Demand Draft within next 7 working days after the Company has received the payment.
Cheque/ Wire Transfer: Once the Company has received the receipt requesting the refund, the refund amount will get deposited in the Member’s bank account by within the next 7 working days.
Credit Card: The refund amount will be re-credited in the credit card account of the concerned Member by the Company. The refund will be made within the time period predetermined by the bank of the Member.
Shipping & Delivery:
At the time of the purchase, the Member will have to provide us with the address and other specific details of the person who will be collecting the order. The recipient’s full name (as mentioned in their government approved photo ID) will have to be provided. At the time of delivery of the order, the recipient will have to show either of the enlisted government approved and verified photo ID to our courier agent:
Ration Card that has been issued in the name of our Member
Voter ID card
The purchase product will be handed over only once the courier agent has confirmed and verified the name and photo of the recipient. The courier agent may also jot down certain details of your photo ID. This measure has been taken to ensure safe and secure deliver of items. We request that the recipient must cooperate with us and provide only the required and valid photo ID.
In the event the Member wishes somebody else to collect their product at the time of delivery, they will have to mention details of that person at the time of placing the order. The order will be delivered directly to only the person whose details have been mentioned at the time of placing the order. Once the order has been processed, the recipient’s details cannot be changed. The shipping address can be changed by the Member even after creating the order only until the order has not been shipped.
We request the recipients to not accept the delivery in case the packaging of the product appears to be tampered or damaged. We also urge them to open the package, check its contents and make sure everything they ordered is present before signing on the delivery receipt.
In the event the recipient is unavailable to collect the order, the courier company will try to make the delivery three times. After three failures, the product will be returned to the company. The re-shipment charges and handling costs in such cases will be borne by the Member. The deliver guarantee will be subjected to the courier company’s Terms and Conditions. If there is a discrepancy in the name and/or address of the recipient it will lead to non delivery of the order.
Our Company provides only transit insurance. This insurance is valid for the time period required to deliver the order.