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Orders & Enquiries : +91-7733022220 info@vivaanjewels.com
Terms and Conditions

Please carefully go through the henceforth mentioned terms and conditions prior to using the products and services of this Website. In case you have objection to any of the terms, we request you not to use the Website. Your use of this Website will signify to us that you have agreed to our Terms and Conditions and the Privacy Policy as well. These below mentioned Terms and Conditions works as a legal document providing our users with the binding terms of the services we provide and the use of our Website.

 

The Terms and Conditions as well as the Privacy Policy are applicable for both people visiting the Website (even though they are not transacting business here) and the people who are registered and authorized users of the website (members who transact business here). The Company retains and reserves the right to terminate or change any of the Services it offers or any part of its website for any reason. This can be done without sending any prior notice and without owing any liability to the users or any third party. Thus, we request our Website users to acknowledge their responsibility and regularly review the Terms and Conditions as well as our Privacy Policy document. The below mentioned Terms and Conditions are not be interpreted in any manner to award any rights to some third party.

 

Registration:

 

All users will have to get registered as an authorized member of the Website in order to complete any of the transactions or prior to making any purchase from the Website. The process of registration requires the user to provide us with Personal Information (details of which are given in the Privacy Policy), select a user name and password. Users will get registered only once. After the registration, the user needs to sign into their account in order to avail our Services. Users will have to provide us with the enlisted details:

 

 

Order:

 

Retail Purchase: If a registered member wants to purchase an item from our Website, they can do either of the following:

 

Only registered and authorized users (members) are allowed to make purchases online. It a visiting user wants to purchase any item, he or she will have to get him/herself registered with us after the item has been added to their shopping cart. The authorized members should also provide us with other information that is mandatory and required under law at the time of making a purchase. This includes information like your Personal Account Number, etc.

 

The orders will be considered ‘complete’ only after the Company has received the payment. The Company may, at random, make calls to the Members (who have placed an order online through the Website) to confirm their orders and ask a verification question. Once the verification question has been answered correctly, only then will the Company disclose the details of the order for confirmation.

In case the bank rejects any payment transaction that has been made by a Member to purchase an item, the Company has full right to cancel the shipment of the order to the concerned Member without any kind of liability.

 

Payment:

 

The Company provides its Members with a variety of payment options on the Website. They are:

 

Once the money has been transacted to the Company’s account, we will ship the order. In case the item ordered by the Member goes out of stock after the payment has been made, the Company will refund the money to the Member rather than allowing them to select an alternate item.

 

Advance / Part Payment:

 

The Company requests the Members to pay 50%  of the total value of the payment as an advance while they are placing the order. The rest of the 50% payment can be made by the Member at the time of dispatching the product. Any failure to make the remaining payment will lead to cancellation of the order. If the order has been canceled due to any reason by company or customer the advance payment will be refunded to the Member. In case of cancelations by customer company deduct 10% of amount he/she transferred as advance.

The Company will not be held liable and responsible for any damage or loss (directly or indirectly) in case the payment transaction gets declined. The advance payment made by the Member to our Company while placing the order will be subjected to our Terms and Conditions.

 

Refunds:

 

In case the Company has to refund the payment to the Member because of the non-availability of the item or to allow the Member to select an alternate item shall be conducted in either of the enlisted ways:

 

Shipping & Delivery:

 

At the time of the purchase, the Member will have to provide us with the address and other specific details of the person who will be collecting the order. The recipient’s full name (as mentioned in their government approved photo ID) will have to be provided. At the time of delivery of the order, the recipient will have to show either of the enlisted government approved and verified photo ID to our courier agent:

 

The purchase product will be handed over only once the courier agent has confirmed and verified the name and photo of the recipient. The courier agent may also jot down certain details of your photo ID. This measure has been taken to ensure safe and secure deliver of items. We request that the recipient must cooperate with us and provide only the required and valid photo ID.

 

In the event the Member wishes somebody else to collect their product at the time of delivery, they will have to mention details of that person at the time of placing the order. The order will be delivered directly to only the person whose details have been mentioned at the time of placing the order. Once the order has been processed, the recipient’s details cannot be changed. The shipping address can be changed by the Member even after creating the order only until the order has not been shipped.

 

We request the recipients to not accept the delivery in case the packaging of the product appears to be tampered or damaged. We also urge them to open the package, check its contents and make sure everything they ordered is present before signing on the delivery receipt.

 

In the event the recipient is unavailable to collect the order, the courier company will try to make the delivery three times. After three failures, the product will be returned to the company. The re-shipment charges and handling costs in such cases will be borne by the Member. The deliver guarantee will be subjected to the courier company’s Terms and Conditions. If there is a discrepancy in the name and/or address of the recipient it will lead to non delivery of the order.

 

Insurance:

 

Our Company provides only transit insurance. This insurance is valid for the time period required to deliver the order.